Uncountable is seeking a hands-on Customer Success Manager to maximize value for our customers with the Uncountable platform. We're looking for a CSM who is eager to understand a customer’s underlying issues, who strives to provide users with actionable solutions, and who can build strong long-term relationships with key users and stakeholders.
The ideal person will use customer insights to constantly improve how Uncountable on-boards and retains diverse platform users, and they will develop and share best practices with the larger Uncountable team. This position demands impeccable communication skills, the ability to empathize with a variety of users, and the mental capacity to pick up and apply new concepts quickly.
Uncountable users span many different industries and technical proficiencies —some have never used anything but a trusty notebook and spreadsheets, some are skilled data scientists —which means you will be responsible for supporting a diverse and dynamic range of use cases to transform the way our customers work.