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Senior Account Manager

Location

San Francisco

Salary Range

$80K - $120K + commission

Commitment

Full-time

Description

Uncountable is looking for an A+ account manager who is driven, responsible, and a high impact player to join our growing team. The role requires a strong ability to develop and maintain complex relationships with large organizations, a proven track record of successful customer engagements, and a willingness to embrace a young startup environment. Experience delivering analytics products or enterprise software platforms into large organizations is major plus.  

Key responsibilities

  • Manage all post-sales activity for Uncountable’s customers through strong relationship-building, product knowledge, and putting the customer’s happiness above all leading to renewals, expansion, and advocacy
  • Increase customer engagement by conducting regular check-in calls, performing in person business reviews with leadership, and maintaining a firm understanding of all activities between Uncountable’s data science team and customers
  • Become a trusted partner and advocate of our customers by being transparent in demonstrating ROI and providing guidance for success
  • Work closely with sales team to create a plan for each customer’s success and expansion with Uncountable
  • Work closely with data science and product teams on identification of improvements to product and customer interactions
  • Act as the voice of the customer to provide feedback on how Uncountable can better serve our customers

Requirements

  • 2+ years of experience in software customer success, account management, sales or management consulting
  • Outstanding executive presence and communication abilities
  • Excellent analytical and problem solving skills
  • A real go-getter who takes the initiative to get things done
  • Ability to travel 30-50% of the time
  • Experience working with complex, multi-divisional, multi-geographical customers

Preferred Qualifications

  • Passion for science, chemistry or artificial intelligence
  • An aptitude for statistics, mathematics

I'm Interested

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