Client Intake on the Uncountable Portal
Your clients submit work through your own intake form, complete and ready to schedule. Your scientists spend the day running samples instead of clarifying requests, and the detail follows the job through to the report.
For contract testing labs, CROs, and CDMOs where turnaround and repeat business depend on how work arrives.
The problem, in one paragraph: Requests arrive as emails, spreadsheets, and PDFs, and someone re-types them. The methods are implied rather than stated, the sample detail is partial, and the first morning of the job is spent writing back to ask what the client meant. The work has not started and the clock has.
What You Can Do
Work arrives ready to schedule. Your form makes the methods, sample detail, and turnaround explicit, so a job goes into the queue instead of into a thread.
Put time back on the bench. Scientists stop spending mornings chasing clients for detail that should have arrived with the request.
See the queue across clients. Every open job, its client, method, and due date in one view your team plans the week from.
Give clients a reason to return. Clients submit through a professional form and track their own jobs, instead of calling to ask where things are.
Why Teams Choose It
Shorter turnaround, same headcount. Removing the clarification round trip takes days out of a job without adding a scientist to run it.
More jobs per scientist. Complete intake means less rework and less idle time between accepting a job and starting the work.
A client experience worth renewing. A consistent, professional intake and status experience is the part of your service clients judge first.
No seats to buy. Clients get a secure link and sign in. Nothing to install, and no software to manage.
Every client kept separate. Invited users see their own jobs only, never the full platform or another client’s work.
Configurable per client. Different forms, methods, and required detail for each client and each service you offer.
How It Works
Secure client invite, then your intake form, complete and validated, landing as a scheduled job your lab runs.
Secure by Design
Enterprise-grade security and compliance, built into every client request.
- Traceable by default. Timestamped, versioned, and tied to a submitter identity, with a full audit trail of changes.
- No platform exposure. Invited clients access specific forms only, never the full platform or another client’s data.
- Built on Uncountable. SOC 2 Type II and ISO 27001, with e-signatures aligned to 21 CFR Part 11, plus role-based access.
- Data isolation by default. Your data is isolated at the schema level, never mixed with another organization’s.
- Encrypted end to end. AES-256 at rest, TLS in transit, hosted in your region: United States, European Union, or Japan.
- Backed up and recoverable. Daily backups across regions, a documented disaster-recovery plan, and yearly third-party penetration tests.
Less time clarifying requests. More time running samples. Request a demo
FAQs
No. Clients receive a secure link and sign in. There is nothing to install and no seat to buy, and they see only the forms and jobs you have invited them to.
Yes. Forms, methods, and required detail are configurable per client and per service, so a routine testing client and a complex development client can each get the form that fits their work.
Invited users access specific forms only, never the full platform. Data is isolated at the schema level, so your organization’s data is never mixed with another’s.
Into your lab system as a scheduled job, with the client’s detail attached and nothing re-keyed.
