The Uncountable Portal: one front door for every external request
External requests should arrive as usable data. Too often, they arrive as emails, forms, attachments, and follow-up questions that someone must interpret before work can begin.
Contract labs, CROs, CDMOs, suppliers, customers, and other external partners all need different ways to submit information. Without a common entry point, internal teams inherit fragmented requests, duplicate data entry, unclear ownership, and an inbox that becomes part of the operating model.
The Uncountable Portal provides configurable external forms that turn incoming requests into structured records in the platform. External users can submit the information needed for the relevant workflow without requiring a platform seat, while internal teams receive data that is ready to use.
This solution brief is for organizations that need to coordinate external requests without turning email into their primary workflow system.
Inside this solution brief:
- How configurable portals support different external workflows
- Ways to capture complete requests from partners and customers
- How external submissions become structured internal records
- Why no-seat access reduces friction for external users
- What a single front door changes for intake, testing, and supplier workflows
Give every external request one clear route into the work. For more depth, read the vendor evaluation checklist.
FAQs
A narrowly scoped way to collect requests from external partners (contract labs, CROs, CDMOs, suppliers, and customers) and route them straight into your Uncountable R&D platform. Each submission becomes a structured record the moment it's submitted, not another inbox to manage.
Mostly external partners: outside labs and researchers you send samples to, CRO and CDMO teams, suppliers going through registration and qualification, and customers submitting tests or browsing a published catalog. Internal teams use it occasionally too, for the same structured intake.
There are no seats to buy for the Portal. Partners get a secure link and sign in (nothing to install, no software to manage) and can only access the specific forms you've invited them to, never the full platform or any other client's data. A full Uncountable seat is for your own team working inside the platform.
A partner submits through a configurable form you've set up for that request type. The submission is auto-validated against the required fields, then lands directly in Uncountable as a complete, structured record, with no re-keying and no chase, ready for your team to act on in-platform.
Every request is encrypted end to end (AES-256 at rest, TLS in transit) and hosted in your region: US, EU, or Japan. Each client's data is isolated at the schema level, backups run daily across regions with a documented disaster-recovery plan and yearly third-party penetration tests, and it's all built on Uncountable's SOC 2 Type II and ISO 27001 foundation, with 21 CFR Part 11 and GMP support plus role-based access.
