Over 1,000 Clariant users across 35 global facilities rely on Uncountable's ELN.

Clariant and Uncountable

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Video Summary

In 2023, Clariant came to Uncountable with a challenge: to replace the previous system and implement a unified one, connecting synthesis teams to application teams: structured, searchable, shareable, and scalable across every site globally.

The results: 1,000+ users across 35+ global sites.

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The challenge with the previous system

The biggest frustration with the old ELN was timelines. Requested changes took not weeks, but years to implement. Scientists working daily in the lab felt the software wasn't improving, forcing them to rely on workarounds — a source of significant frustration across the organisation.

"If you are a user working on a daily basis in the lab with the software, and you don't feel that the software improves, you can be frustrated." - Michael Bayer, R&D Digital Solutions Manager & ELN Business Owner, care Chemicals, Clariant

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An aggressive rollout — and a result that exceeded expectations

After a competitive evaluation in 2023, Uncountable's flexibility and willingness to adapt to Clariant's specific needs proved decisive. Throughout 2024, over 800 people were onboarded in under ten months; pace made possible by strong power users, executive sponsorship, IT support, and dedicated project management from both sides.

The platform was rolled out from 600 to more than 1,000 users globally, with initial surveys showing scientists found it significantly more intuitive than its predecessor.

"We've already achieved much more than what we had intended in the original scope." - Richard Haldimann, Chief Strategy &Technology Officer, Clariant

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What stood out: flexibility without sacrificing structure

Clariant's work spans both formulation development and chemical synthesis, two very different ways of working. The ability to build templates tailored to daily lab life, while keeping data as clean and structured as possible with minimal manual input, was a key differentiator.

The platform also connected the commercial organisation directly: sales teams can now open lab requests on behalf of customers, accelerating communication and response times across the business. A LIMS interface allows lab users to send test requests and receive analytical results inside their notebook, all with a single click.

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The foundation for AI-powered innovation

With the data foundation now in place, Clariant sees the real opportunity ahead. Scientists can quickly surface past experiments, reducing duplicated work. And crucially, the structured data created by design within the platform sets the stage for proprietary AI applications.

"AI can make us more productive. But the real difference is when we can use our own data to accelerate our proprietary know-how. This is where we can dramatically improve what we do for our customers." - Cesar Chocou, Head of IT - SCM & Operations Solutions, Clariant

Next steps include advancing capabilities in analytics and predictive modelling, integrating data from beyond the ELN, and continuing to build the connected ecosystem that will power the next generation of R&D at Clariant.

"For us, Uncountable is more than a vendor. We see them as partners." - Giriprasad Melpatti, Senior IT Business Consultant, Innovation and Lab Solutions, Clariant